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DVLA IS MAKING MILLIONS OUT OF COMPLAINTS CALLS Swansea's Dvla has come top of a list of shame for over-charging people who telephone it to complain.Research carried out by Which? consumer magazine found that the DVLA made £3.4 million from its 0870 number in the past financial year. Swansea's Dvla has come top of a list of shame for over-charging people who telephone it to complain.Research carried out by Which? consumer magazine found that the DVLA made £3.4 million from its 0870 number in the past financial year. It was one of the companies that left customers hanging on for the longest, with an average waiting time of three minutes and 16 seconds. The magazine says the Morriston-based Government agency plans to switch its helplines and technical support to cheaper 03, 0800, or geographic numbers. Neil Fowler, Editor of Which?, said: "Why should you pay for the privilege of making a complaint or getting a problem fixed? "It's unacceptable that companies and Government agencies can make big money from people calling helplines. "Check if there's a cheaper number or ask the company to refund the call cost - it's the least they can do if you're calling about a faulty product or bad service." More than 30 organisations are listed in the magazine's Hall of Shame in its June edition, released today. These include Tiscali, British Gas and Barclays, as well as Government agencies such as TV Licensing and DVLA. They all use higher-charging 0871, 0870, 0844 or 0845 numbers for customer services or technical support line. Organisations that use these numbers can share revenue from calls with their phone service provider, which means the longer the customer stays on the phone, the more money the organisation makes. Ofcom introduced the new 03 numbers last year, which cost the same as calling an 01 or 02 number, and it plans to stop organisations making money from 0870 numbers. A spokesman for the DVLA said it was aware of the Ofcom report and was moving to comply with the new 0300 guidelines. He said: "I am sure you will appreciate that we cannot adopt any new number ranges until a definitive Ofcom paper is republished and we are clear on the full implications. "With regard to refunding the cost of calls to inquirers, DVLA do not reimburse callers for the cost of telephoning the agency. I should explain that a large portion of calls to DVLA are for general information which is already freely available to members of the public from our website and information leaflets." The spokesman added that the agency did not keep callers on hold to make more money. 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Over 35 million personalised number plates available on this website. We can supply most car registrations on  government certificate issued by Driver And Vehicle Licensing Agency Swansea which will be valid for 12 months. All number plates and car registrations we supply can be transferred via The Driver And Vehicle Licensing Agency by us, our customers or our trading partners. Some registrations offered originate from DVLA Government stock. Legal Notice: ©1988 - 2008 All contents of this site are the property of Classic Enterprises (UK) LTD - Please Note: DVLA is a registered trade mark of the Driver & Vehicle Licensing Agency. Classic Enterprises (UK) LTD is in no way affiliated to the DVLA. Classic Enterprises (UK) LTD is a registered frequent buyer of DVLA registrations. Classic Enterprises (UK) LTD is a registered DVLA number plates supplier (No: 27154). Terms & Conditions

www.CARREG.co.uk   Private Number Plates since 1988

Welcome to Carreg.co.uk private number plates, over the last 20 years we have supplied the public and the trade with some of the best car registrations available in the UK. Our personalised number plates database has grown over the years into one of the best in our industry with all available number plates under one roof on one website. We also have over 500 top quality private registrations in stock at any one time from the basic make your own number plates to the expensive none dated personalised registrations which may be over one hundred years old. We are said to be the most secure registration number dealers, we are members of Cherished Numbers Dealers Association, RMIF, Members Institute Registration Agents Dealers and also members of FSB and the Registration Numbers Club. We are recognised frequent buyers of DVLA registrations and DVLA registered number plates suppliers. We buy from all registration auctions around the UK and provide number plate auction information

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