A WORKER at Swansea's DVLA has spoken out about the facility's failings.

The worker, who declined to be named, contacted the Evening Post in response to our story of a woman being threatened with court action because a letter got lost in the DVLA's mailing system.

The worker, who has been employed at the Morriston agency for more than a decade, said her case was not unusual.

He said: "We see it all the time. I've been working here for years but it's really got worse over the past two years."

Last week the Post reported how Anne Roberts was given a refund for her car tax after selling the vehicle. But soon after, the driving agency issued a fine for non-payment of the tax, despite having already refunded her cash.